OUR EVOCLINIC POLICY

CONSULTATION POLICIES

Consultation has a cost of $100.00 USD

Our consultation scheduled is: Tuesday, Wednesday and Friday from 9 am to 2 pm, Saturday 9 am to 1:30 pm. In order to schedule a consultation on Friday or Saturday, 50% of consultation payment is required ($50 USD non-refundable) thru our website – https://www.evoclinic.mx/investment/ . This payment should be made 72 hours prior to the appointment.

Appointment confirmation: our Evoclinic staff will contact you 1 week prior to the schedule consultation, with the purpose of verifying your assistance or making any necessary date changes. In case we do not received any response, we will contact you again 3 days prior to the appointment; IMPORTANT if by this date your appointment is not confirmed, your space in our schedule will be free to avoid any penalizations.

In the case your appointment is confirmed and you do not show, we will apply a penalization of the $50 USD non- refundable payment made.

Payment methods: cash and Visa & MasterCard debit and credit cards.

We do not accept Discover nor American Express, Care Credit or any other Medical Insurance.

Evoclinic does not charge any commission for the use of the above mentioned payment methods; however, payment with credit/debit cards may generate a commission from the Bank for an international transaction. Evoclinic is not responsible for such charges, we suggest contacting your bank to verify their policies.

FOLLOW UP APPOINTMENT

Our follow up appointment schedule is: Tuesday and Wednesday from 9 am to 2 pm.

Appointment confirmation: our Evoclinic staff will contact you 1 week prior to the schedule consultation, with the purpose of verifying your assistance or making any necessary date changes. In case we do not received any response, we will contact you again 3 days prior to the appointment; IMPORTANT if by this date your appointment is not confirmed, your space in our schedule will be free.

In addition to these policies, we want to remind you that:

  • Use of mouth cover is still mandatory
  • Only 1 companion is allowed per patient
  • Children are not allowed in our facility

We sincerely appreciate your collaboration and understanding.

 The surgeries or procedures, medical fees, paperwork and everything needed to perform the surgery such as implants (if applicable), need to be paid in full before the surgical act.

 Forms of payment: Cash, Cashier’s check, Visa and MasterCard Credit and Debit cards (We do not accept Discover, American Express nor Care Credit or any insurance card)

Evoclinic does not make any commission charges for any of the above-mentioned forms of payment; however, when using a credit/debit card, your bank may apply additional charges or commissions. Evoclinic is not responsible for any of these charges.

In order to avoid any charges or having an inconvenience when using your card out of the country and/or exceeding a daily limit, we recommend contacting your bank in advance.

During your consultation process with our patient coordinators, you will be receiving a quote in which will include the medical fees, surgical costs, administration and additional fees such as post-surgical garments, medication and complication insurance (if applicable). In order to save your surgery date, it is necessary to make a $1000 USD deposit. This amount will be discounted of the total amount to be paid for the surgical procedure quote.

The validity of the deposit is 1 year, counted from the date it is received.

In case that the surgery or procedure is in our promos (https://www.evoclinic.mx/ promotions) and you wish to undergo the procedure in other than valid dates, you may complete full payment for the promo and proceed to schedule the procedure after the promo expiration date on a no longer than 90 natural days’ period.

In case of cancellation between 1 to 6 business days prior to the procedure, or in case of No Show on the day of the scheduled surgery, there will be a $500 USD penalty fee applied for administrative work and surgical planning.

In case of cancellation with 7 or more business days’ notice of the scheduled surgery date; there will be a $250 USD penalty fee, you will have a 90 natural days’ period from the first scheduled surgery date to proceed with the surgery (Date chosen by the patient is subject to Evoclinic agenda availability).

In addition to the above mentioned penalties, in specific cases, the patient is still responsible for the payment of consultations, medication, studies, lab analysis, cardiologist evaluation, medical supplies and any other medical expenses prior to the cancellation.

In patients with chronic diseases such as: allergies, hypertension, hemorrhages, thyroid problems, previous blood transfusions, diabetes, mental illness, neurological problems, heart disease, coronary heart disease, HIV, hepatitis A, B or C, anemia, lupus, fibromyalgia, pre-diabetes, asthma, migraine or others, it will be necessary to attend a pre-surgical

medical evaluation with a minimum of 2 weeks prior to the scheduled surgery date. Otherwise, in case of cancellation by the highly qualified Evoclinic Medical Staff due to

medical evaluation or high risk factors prior to surgery, patient will have to pay for all the medication, studies and any other expenses applied during the process; with the purpose of looking out for patient´s safety.

In the event that a patient does not attend the pre-surgical evaluation as indicated, there will be an additional penalty of $300 USD for administrative and surgical planning.

In case of a cancellation due to pre surgical evaluation or high risk indications from the Evoclinic Medical Staff prior to surgery due to health conditions or illness omissions from patient, there will be a $1000 USD penalty fee (100% of deposit) for administrative work and surgical planning.

If your surgery needs to be canceled on the same day, by the surgeons or by Evoclinic due to medical reasons, risks, or concerns, the patient is still responsible for the payment of the medication, studies, medical supplies and any other medical or administrative expenses prior to the surgery cancellation.

In case of rescheduling your surgery between 1 to 6 business days prior to the procedure, there will be a $300 USD penalty fee applied for administrative work and surgical planning. In order to reschedule a new surgery date, you will have to pay the difference to complete the $1000 USD required deposit.

In case of rescheduling with 7 or more business days in advance of the scheduled surgery date, there will be no penalization fee; you will have a 90 natural days’ period from the first scheduled surgery date to proceed with the surgery (date chosen by the patient subject to Evoclinic agenda availability).

In case of a second date modification, a penalty of $ 500 USD will be applied and you will have only 90 days from the second surgery date, to reschedule the procedure. In order to program the new surgery date, the difference must be paid to complete 50% of the total surgery payment.

It is important to know that Evoclinic will apply a penalty fee according to the above mentioned policies for administrative work and surgical planning.

Reimbursements will be held through the same payment form as received. Reimbursements must be claimed before 3 months after the surgery date.

Bank transfer reimbursement: When payment is made with debit or credit card from any bank institution, the reimbursement will be done through an international wire transfer. It is very important to understand that in order to start reimbursement process, we require the following information:

 

  • Bank’s name (to receive reimbursement)
  • Bank’s address (branch office where reimbursement will be received)
  • Complete cardholder’s name, that made original payment (name has to be exactly as registered in bank account)
  • Card holder´s Address (must include zip code)
  • Card holder´s phone number (including area code)
  • Swift Number

Swift number/code is a standard format of Bank Identifier Codes (BIC) and it is a unique identification code for a particular bank. These codes are used when transferring money between banks, particularly for international wire transfers. The Swift code consists of 8 or 11 characters. When 8-digits code is given, it refers to the primary office.

  • Complete bank account number
  • Routing number

Once we receive the above mentioned information, Evoclinic finance department will start the reimbursement process. This process could take between 6 to 12 business days. It is important to know that this wait time depends of each bank and not Evoclinic.

We strongly recommend to verify that the requested information is completely correct, since banks apply a fee for each transfer attempt. If you wish to know the amount of this fee, you would have to verify it directly with your bank.

Cash reimbursements: When payments are made in cash, reimbursement will be made in cash in a 2-3 business day period.

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