OUR EVOCLINIC POLICY
This consultation has a $100 USD. In order to schedule an appointment for Friday or Saturday, and advanced payment is required. This payment has to be done 24 hours before the appointment through the website (https://www.evoclinic.mx). (under construction)
If you wish to cancel or reschedule your consultation you would need to notice Evoclinic 72 hours prior the scheduled appointment, otherwise there will be a $50 USD penalty charge. In case of no show the penalization fee will be of the 100% of the payment.
For Tuesdays, Wednesdays and Thursdays, the consultations have a $100 USD cost however it’s not fundamental to do the payment in advance.
Online consultation has no cost, however, in order to have an accurate quote for your procedures of interest, it’s fundamental to have a consultation for a physical examination with the doctor in the clinic.
The surgeries or procedures, Medical fees, paperwork and everything needed to perform the surgery such as implants (if applicable), need to be payed before the surgical act.
Forms of payment: Cash, Cashier check, Visa and Mastercard Credit and Debit cards (We don’t accept Discover, American Express nor Care Credit or any insurance card)
Evoclinic doesn´t charge commission for any of the above mentioned forms of payment, however, when using Credit Card, your bank may apply charges or commissions. We recommend you to ask your bank before in order to avoid any charges or having an inconvenience when using your card out of your country and/ or for exceeding a limit for certain amount of money outside of your country.
During your consultation process with our patient coordinators, you will be receiving a quote in which we will include the medical fees, surgical costs, administration and additional fees such as post-surgical garments, medication and complication insurance (if applicable). In order to save your surgery date, it´s necessary to make a $1000 USD deposit. In case that the surgery or procedure is under a promo (https://www.evoclinic.mx/promotions) and wish to undergo the procedure in other than valid dates, you may complete payment for the valid at the time promo and proceed to schedule the procedure after the promo expiration date on a no longer than 90 natural days period after the original promo expiration date.
If the surgery is cancelled the day of the surgery by the surgeons or by Evoclinic due to medical reasons or risk concerns, the patient is still responsible for the payment of the medication, studies, medical supplies and any other medical expenses prior to the surgery cancellation.
Once the patient chooses a surgery date, and wishes to schedule the surgery date a $1000USD deposit is required in order to be included in the agenda and surgical planification. This amount will be taken in account towards the total amount to pay of the procedure.
- In case of Cancelation or rescheduling from 1 to 6 offices days previous to the procedure, or in case of no show at the day of the scheduled surgery, there will be a $500 USD penalty fee applied for administrative work and surgical planification.
- In case of cancelation or rescheduling with 7 or more office days in advance of the scheduled surgery date; there will be no economic penalization applied, the patient will have a 90 natural days period from the first scheduled surgery date to proceed with the surgery (Date chosen by the patient´s election subject to Evoclinic´s agenda availability). In case of a second cancelation, there will be a $500 USD penalty charge and will have another no longer than 90 natural days period after the second scheduled surgery date to perform the surgery or procedure.
It´s important to know that Evoclinic will apply a $300USD penalty fee for administrative work and surgical planification. Reimbursements will be held through the same payment form as we received it. Reimbursements must be claimed before 3 months after the surgery date.
Bank transfer reimbursement: When the payment was done through debit or credit card from any bank institution, the reimbursement will be done through bank transfer. It is important to know that in order to start the reimbursement process, we require the next information:
- Name of the bank institution to receive the reimbursement.
- Address of the bank (branch office where the reimbursement will be received)
- Complete Name of the Cardholder, same that made the original payment. (The name has to be exactly as registered in the bank account)
- Card holder´s Address (must include zip code)
- Card holder´s phone number (including area code)
- Swift Number
- Complete bank account number
- Routing number
Once we receive the above mentioned information, the finance department at Evoclinic will star the reimbursement process. This process takes from 6 to 12 office days. It´s important to know that this wait time depends on the bank and not Evoclinic.
It´s important to check that the requested information is completely correct, since the bank applies a fee for each transference attempt. (If you wish to know the amount of this fee, you would have to verify it directly with your bank)
Cash reimbursements: When the payments were done with cash, the reimbursement will be done by cash in a 2-3 office day period.
In case that the cancelation is due to medical evaluation, or high risk factors detected by the Evoclinic Medical Staff the day of the surgery, the patient must pay for all the medication, studies, and any other expenses applied during the process prior to its cancelation that the highly qualified Evoclinic Medical Staff determined in the search of the own patient´s safety. Additional there will be a $100 USD penalty fee for administrative work and surgical planification.
In case that the cancelation by pre surgical evaluation or risk indications from the Evoclinic Medical Staff the day of the surgery due to health conditions or illness omissions from the patient there will be a $300 USD penalty fee to pay for administrative work, and surgical planification. Additional to that fee, the patient must pay for all the medications, studies and any other expenses used prior to the cancelation that the highly qualified Evoclinic Medical Staff determined in the search of the own patient´s safety.